LIFE LESSON: How NOT to handle a customer

This is a very long post. It is full of pictures. It is also full of awesome. Thank you for stopping by.

On July 23rd, Robyn and I went to see Star Trek. We chose the Riverdale 10 movie theater because they have the MOST COMFORTABLE recliners around, and because we could have a beer. I mean, hey, who doesn’t love sipping a Guinness at the movie (that you didn’t sneak in yourself…)

We purchased the beverages and popcorn. I was so looking forward to the popcorn because I’d been living la vida low carb for 3 months. That popcorn was going in my mouth and I couldn’t WAIT.

We got settled in, reclined our seats, and started chowing down. The lights had just dimmed as I reached in for my 2nd handful, I popped it into my mouth, and immediately spit out a fresh and minty already chewed piece of gum. That wasn’t mine.

I’ll stop for a moment while you gag. Trust me. It’s 3 weeks later and I’m still gagging. I can still feel someone else’s ALREADY FUCKING CHEWED GUM IN MY MOUTH.

I leaned over and told Robyn. After she stopped herself from throwing up, we decided it was best I go see the manager. When I explained what happened, the manager on duty said “Well that’s weird. We’re not allowed to chew gum behind the counter.”

Me: I get that. But still. There was someone else’s gum in my popcorn. It wasn’t my gum. It was someone else’s. And it came from behind the counter,  so…

MOD: That’s just weird. *turned and yelled* HEY WAS ANYONE CHEWING GUM TONIGHT?

Me: Seriously? Nobody’s going to admit it was theirs. I just want my $4.50 back. That’s it. Thanks.

MOD: Sorry, you’ll have to call Laird. The customer service number is posted on that sign.

Me: Just give me the $4.50 back. That’s all I want. And you’re the manager so you can do that.

MOD: No You have to call Laird.

Me: Fine. May I borrow your phone? 

I dial the number listed and hear an undecipherable message that I’m pretty sure is on an ANSWERING MACHINE from 1987. I leave my name, my telephone number, and a message that says I would like a call back before the movie is over so that I can get my refund.

Of course, no call came. So I call again from my phone, and I said something to the effect of: All I wanted was my $4.50 back for the popcorn. Now I want a full refund of both movie tickets and the popcorn. I’ll happily pay for the 2 beers we drank.

At 8:03 AM Sunday morning, the magical Laird returned my call. He woke me up, but hey, he called me back. He told me multiple times he was on his way to church and stopped by the office and got my message. He listened to what happened, thanked me for calling and not posting a review on social media, he just doesn’t understand why people do that. I laughed.

Me: Oh I posted a review on FB. If your manager had just given my money back, there wouldn’t have been an issue other than just being grossed out for a while. If you would have called me back last night, there wouldn’t have been an issue. But you didn’t. So yes, you got a review.

Laird: I just don’t understand what people want. We post the customer service number.

Me: They want actual customer service.

The conversation goes on and on like that for a while. He never once apologizes for my bad experience. He just says “But they’re not allowed to chew gum.” Over and over. Like that’s the end of it. Then he says he’s going to investigate and get back to me. That was July 24.

Fast forward to yesterday, 08-10-2016–almost 3 full weeks since my incident.

Robyn decided to post a review. We hadn’t heard back. We’d done what they’d ask. So it was time to let the world know that these guys suck. 1

She gave them 2 stars, which I thought was being generous. Then Riverdale 10 decided to respond and things got awesome:

2

Someone thought it was a good idea to inform the customer she was wrong in her assessment because they have six employees over the age of 40.And please note the number they asked her to call while trying to slam her from not contacting them privately. That number will be important later on in the show.

3

Of course, since I was the one who was the victim of the already chewed gum, I decided to remind them that I did, in fact call…

unnamed

Then I thought this person might need a lesson in how to handle customer complaints.

5

At this point, I figure it’s over and done with. Surely a manager or the owner has seen they have a troll who is managing their FB page and SURELY they’ve shut it down. Right? LOL Wrong.

6-7

Did you read all of that? No? Me either. I did skim it. Apparently Riverdale 10 loves good feedback, thinks I’m angry and public shaming them (I guess they don’t think having a customer find already chewed gum in their popcorn is HORRIFYING) and that if I had JUST CONTACTED THEM PRIVATELY, this would have all been taken care of. And then they proceeded to attempt to shame me like I was Cersi Lannister. Sorry honey, but Melf don’t play that.

unnamed 2

9

The Riverdale 10 person proceeded to rant on…

11

and that’s when I dropped the hammer:

12

Now, Robyn and I couldn’t help but poke a little fun after this, because frankly, it had been the most entertaining day either of us have had in a while. I can’t remember laughing so hard. I mean, I know this guy wasn’t trying to be funny, but he was hysterical. His customer service skills are spot on! Even our friend Marissa got a little hammer drop in there herself!

Not long after the proof was offered and we started openly mocking him, the entire thread disappeared. I guess this poor twerp doesn’t understand the concept of screenshots.

BTW, I’ve been told by a former employee that the only person who handles the FB page is the Owner of the theater. So no, it wasn’t some little college kid twerp who should be fired. It was the owner, who doesn’t give a shit if his customers find already chewed gum in their popcorn.

Because his employees don’t chew gum…

chiggers are the devil’s pets and they should burn.

chiggerI will say a scalding hot bath and endless scratching does help ease their torture. As does benadryl and benadryl cream.

I was asleep before 10 last night, thanks to the little pink pills.

Honestly, a sandpaper massage sounds damn near heavenly! I haven’t had chigger bites like this in 20 years! Sure I get the occasional bite on my feet, but from torso-to-toe? No. Not since I was a kid.

People mistakenly believe that chiggers burrow into the skin and stay for days, but that’s not true. They actually inject enzymes into the skin that break down skin cells. The itching begins when the little fuckers have filled up on your skin cells and they leave you to take a nap. I wish it was a dirt nap. but no. Just a plain old nap like your fat uncle Morty who wears sweatpants to lunch on Thanksgiving day.

Anyway, I’m better today. I think the worst is past me. But…now my legs look like I have leprosy. If you see me on the streets in rags, just donate to my calamine lotion funds and walk away. Don’t stare too long at the constellation of scabs. They’ll start to scare you.

Later bitches! I have some scratching to do.

 

So…I was making out with Fabio last night…

Okay. I’m going to give you a rare glimpse inside my brain. You’re welcome.

Last night, I was watching REAL TIME WITH BILL MAHER (btw, my favorite text ever from Rader was when he sent me a picture of Bill Maher and asked “Are you sure he isn’t my real father?”) Anyway, Dan Savage was on and it was one of the funniest episodes I’ve seen in a while. If you get a chance, please watch the 5:48 video just for a laugh and to see a very conservative former republican senator from Florida get very uncomfortable and make the “I smell bad ham” face.

So this is how my brain works. I was thinking that Dan Savage was the guy who did the satire romance novel covers, but he isn’t. I know that now (click that link for a good laugh). But, last night, I went to bed thinking he was that guy and when I think about romance novel covers, I often think of Fabio.

Who wouldn’t, right?

Ribbet collageOkay, so there I am, falling asleep with Fabio on my mind…and suddenly, there he is in my dream.

We’re in the library and there’s a party. And he’s pursuing me. He wants me badly. (I mean, duh!) and he finally pulls me onto his lap in a dark corner and we kiss. And after a few minutes (I had to be SURE) I tell him, “Sorry. This just isn’t working for me.”

And he’s all “I’m Fabio! I work for everyone!”

And I say, “Well, I’m not everyone. And you should learn to kiss better. I don’t have time or desire to teach you.” and I try to get up. But he holds me down and gives me a GIANT HICKEY ON MY CHEST. And then he puts a band-aid on it and says, “You’re branded now. You’re mine.”

I’m pissed. “What are you? 14?” And I dramatically storm off to tell everyone that Fabio gave me a hickey against my will. And everyone tells me I should have been nicer to him. Nobody tells Fabio he doesn’t kiss well, even if it’s true.  He’s FABIO for chissakes!

So yeah. That’s how my brain works. It’s scary, right?

Scary AWESOME.

Fabio

stop being so annoying people! she said with a smile…

BlogFBMistakesAnd yes, if more than one of these things applies to you, then I am talking to you. Directly. This is a Facebook rant. You’ve been warned.

    1. I get it. There’s a Royal Baby. But GeeDee…don’t act like Kate Middleton is the only woman ever to give birth. I mean, I know it seems odd to think about it, but that cheeky wench, Queen Elizabeth? She had babies, too. And so did Diana. And every other royal vagina before them. So stop acting like this baby is the 2nd coming of Christ.
    2. You know those Facebook memes “Like if you hate cancer” or “Like if you think this girl is beautiful” or “Like if you wish pedophiles didn’t exist and if you don’t like we know how you really feel” OMG. Just. Stop. That shit is almost worse than VagueBooking. We all hate cancer. We all think child abuse sucks. We all think the poor girl with a birthmark covering her face is beautiful. What isn’t beautiful is the desperate plea for “likes.”
    3. Also stop doing this: “Repost if you believe in God. I know most of you won’t.” Shut up. Religion is supposed to be personal and PRIVATE. And this latest trend of guilting people into proclaiming their love for god is just plain assholery.
    4. Also, stop doing this: “Let’s see how many of you read my status. I know it’s probably only 4 of you so here goes. Leave a comment with one word describing _________ and then repost this status to your page.” Stop telling me what to do and trying to drum up attention. If you want more comments, be funnier. Or original. Or talk politics, that always gets ’em going.
    5. If you need help deciding what else you grown ups should stop doing on Facebook, read this: 5 Things You Need to Stop Doing on Facebook Right Now. I’d like to call your attention to  4. Stop communicating with your spouse on Facebook. Have you no conscience? Unless you and your spouse live on opposite sides of the planet—no, even then. Even if you do, you have no excuse to share things on Facebook with the person you’re married to. You should be wishing them a “happy anniversary” privately, instead of uskeepcalming your special day as an excuse to let all your single friends know how much happier you are than them. If you feel suddenly overwhelmed by the need to tell your spouse just how lucky you are to have them in your life, consider whispering this information in their ear instead of co-opting their wall. Open up a damn email and send your spouse a private link to whatever video of an otter playing with a rock is unmissable today. Then post the same video on Facebook if you must. Just don’t mix the two.” I’d like to add that it’s one thing to post a funny to their page or what not. It’s another thing to post pics of y’all making out and spewing cheesy love shit all over a public forum. Probably when you’re sitting right next to each other. Nobody’s buying it. Trust me. It’s obvious you need the world to believe you’re happy and so in love so you’re overcompensating. Those of us who are actually in love, we’re saying those things privately. (and oftentimes, nekkidly.)
    6. VagueBooking. Like I said earlier, if you need attention, then find yourself a personality. Be original. Be funny. But don’t be attention seeking. Example:  “Sometimes it’s just not worth the effort. Sigh.”  Really? What isn’t worth the effort? Breathing? Here’s a pillow. Put it over your face. Is it hard being human? Is it hard being a mom? A dad? Is it hard being pretty every day? WTF are you talking about? And stop with this “Inbox me” crap. Either just come out and play your drama out online or don’t. But stop being an attention-seeking hooker.
    7. If you invite controversy by ending your blanket statement with “I just don’t get it” or “Somebody please explain it to me” and then someone takes an opposite stance of you, remember, YOU INVITED IT. Don’t get pissy because people may disagree with you and don’t feel attacked when you’re the one who started it.

Here are things you can do on Facebook that will make people (and yourself) forever happy.

  1. Be funny
  2. Be original
  3. Don’t take life too seriously. It’s Facebook, not real life
  4. Drunk Facebook (as long as you have a personality and as long as you aren’t one of those whiny drunks)
  5. Have a good time.
  6. Don’t take shit so personally. I use hashtags because I instagram a lot. I have a friend who hates hashtags and bitches about them all the time. Who cares? Good for her. She has the right to her Facebook status and I have the right to my #hashtags.
  7. Hide people who you like but you don’t like their constant updates. I have people who hide me. It’s okay. It’s Facebook, not real life. I hide all my Jesusy Preachy Friends because it’s Facebook, not church. And religion is private. I’m pretty sure Jesus isn’t sitting in Heaven giving people a +1 every time they quote the bible out of context.

There you go. Melf’s helpful hints for a Happier Facebook life. You’re welcome. (RAINBOW STARS….the more you know…)

In Camp Compound Bootay’s Bootyliciousness news: I walked 1.5 miles at lunch yesterday and did 20 minutes of HIIT workout focusing on legs and arms. Then I did 300 different crunches.

Yep. I’m a little sore today. But that’s alright. I kinda like the pain.

to scale or not to scale, that is the question.

I have decided NOT to scale anymore.

Fuck you, scales. You’re a Liar McLiarpants and I don’t like liars.

tumblr_m7oay3FSlX1rn13nao1_500Seriously? I know muscle weighs more than fat. I know I’m muscular and tend to develop quickly when working out…which is why I’m using low weights/high reps. Not that I’m afraid of bulking up…I’m not. I WANT to build muscle. I need to increase my metabolism and I know I am because I’m waking up starving to death in the mornings.

But my scales are an asshole. Complete and total asshole.

So I’ve decided to stop weighing. Because it does nothing but depress me. Especially since I’ve spent the last 3 weeks doing nothing but journaling my food/calories and working out like a boss and eating and drinking right…and then I weigh and it tells me I’ve gained 4 more pounds.

Go home scales, you’re drunk.

Do you know how hard not weighing is going to be for me?

scale-photoI know that weighing goes back to my dreaded high school years when I kept being “put” on a diet. You know, because being 5’6 with hips and weighing 140 lbs was considered fat in the 80s. They weren’t big fans of the Big Butt, So What school of thought back then.

Anyway, I was expected to weigh in at least once a week. Unfortunately, I start getting weirdly competitive with myself and start weighing daily…I tell myself it’s to keep track of my progress, so I can catch myself gaining again. The problem with that is, I start to obsess. And then I get pissed off when I KNOW I’m doing everything right and the scale refuses to acknowledge my hard work.

I’m going to hide them. Actually, I’m going to give them to El Jefe and tell him to hide them. Somewhere I’ll never look. Probably a good spot would be where we store the dusting supplies, since I never dust.

Fuck you, Scales. I’m so over you. We’re breaking up. I hear Taylor Swift may be looking for a new relationship. If you’re lucky, maybe she’ll write a song about you.

And to end on a happy note, here’s the gratuitous cat picture of the day. Big Baby: He’s such a big baby.

photo(124)

Dear #Walgreens CEO Gregory D. Wasson

Like, NEVER.

Like, NEVER.

Dear Walgreens’ CEO Gregory D. Wasson,

I’ve been a huge fan of Walgreens over the years. For the longest time, it was my favorite place to run in to pick up something quick, grab a soda, or a quick 6-pack, and I’ve exclusively used your pharmacy for years.

And then you guys decided to buy USA Drug. Up until that moment, I never had a complaint. I had great service. Rarely had to wait in line. The pharmacists were always helpful and the techs always courteous.

That has consistently not been the case since your company took on USA Drug’s clientele. It’s not the employees’ fault they are overworked and understaffed, but you know what? It’s DEFINITELY not the customer’s fault either.

Now, we’ve had similar experiences at various Walgreens in different locations, but the purpose of this letter is to talk to you about the store in Bryant, Arkansas. We have decided that this location is probably a combination of the 5th, 7th, and 8th Circles of Hell…right here on earth.

My partner is on a Schedule II controlled substance and has been for 15 years or more. He has had this same prescription for as long as he can remember. Last month, when he took his prescription in, the pharmacist gave him some flack, but filled it anyway. However this month, the pharmacist refused saying “I have never seen this prescription written for a man your age, and I’m not going to fill it.”

Um. Well, he’s not the physician, so the dosage is not his call.

So we called his physician and had him “approve” the prescription as written. They also sent the information to the insurance company so there wouldn’t be anymore push back from the all-knowing pharmacist.

We called and spoke to a pharmacy tech last Thursday, a week after all the approvals were sent through because we had not been informed that his prescription was ready. The tech said the prescription would be filled and ready to be picked up after work.

Imagine my partner’s surprise when he arrived after work, waited in the drive through for 15 minutes only to be told they were out of the medicine and it would be at least a week before they got more in. There was no offer to send the prescription to another Walgreens and there was no offer to return the prescription to him so he could have it filled elsewhere.

I would like to say the story ends here, but sadly, it does not. At this point in the story, he has been more than a week without his medication.

Friday, he calls his physician to see if they can recommend a real pharmacy that will actually fill the prescription as prescribed. The office tells him to go pick up his prescription from Walgreens and gives him the address of a new, legitimate pharmacy. He drives to Walgreens, goes into the store and waits for a half hour while they look for his now missing prescription.

Yes. somehow, they’ve lost a prescription for a schedule II controlled substance. So he now has to go to his physician’s office, pick up a NEW prescription to take to the new, legitimate pharmacy.

Since Walgreens is on every corner, you’d think it would be convenient, huh? Well, obviously not.

I have never had too much of a problem with this particular store until recently when they’ve run out of medicine and not informed me prior to pick up. Lately, I’ve had to wait in line for up to 30 minutes to get my medicine, and that’s not really convenient, but it’s not a game changer for me.

However, Friday, June 14, 2013…the very same Friday Walgreens lost a prescription for my partner’s schedule II controlled substance…I went to pick up my refills to go out of town. I had received my confirmation call and a text message telling my prescriptions were ready. I get there, I wait in line 15 minutes and I’m told that there is no prescription ready for me. I showed the girl the text message and say, clearly there should be. I tell her I’m going out of town and need my BP meds before I leave. She tells me they’ll get them ready for me in 15 minutes. And they do…however, I have to wait another 30 minutes in line to pick them up!

This is inexcusable and bad business. Between the multiple bad experience my partner has had, and then the experiences we both had on Friday at the same store, we are done.

It seems that purchasing USA Drug was not such a good idea because your customer service has bitten the dust. Your pharmacies aren’t stocking their medications properly, and your pharmacists (at least one at the Bryant store) are practicing out of their scope. Losing a prescription for a controlled substance is unprofessional and as far as I’m concerned, unredeemable.

Losing our business probably won’t do much to your bottom line, and that’s okay with me. But, I am quite certain after our experiences, we are not the only business you’re losing. I’m just one of the few who will let you know why.

Sincerely,

Melissa Francis, author, mother, partner and now FORMER customer

ETA:  Update on the Walgreens at the bottom of this blog post.

Ruby Tuesday!

Welcome to Tuesday! Where I will, from now on, feature a new pitiful picture of my pug RUBY.

WHY SO SAD RUBY? Oh never mind, you just caught up on the Red Wedding, didn't you?

WHY SO SAD RUBY? Oh never mind, you just caught up on the Red Wedding, didn’t you?

Oh, Ruby. It’s so hard being you.

Sunday morning, I finally tried to pull myself out of bed and was all “It’s time to get out of bed, Ruby.” And this was her response:

pitifully shuffle on her belly to my leg, and “flump” her head down with a giant sigh, in the crook of my knee while staring at me with such a wretched stare, that I had to lie back to overcome the sadness.

the sadness--it overtakes you.

the sadness–it overtakes you.

I read this article today about a large-breasted teen who was denied entry to her prom because her boobs were too big. She was told to wear a wrap around her shoulders or she wouldn’t be allowed entrance.

I feel your pain, sister. Your back pain, that is...

I feel your pain, sister. Your back pain, that is…

Her parents are asking for a public apology because they don’t feel the “no cleavage” rule was actually being fairly enforced. As her mother said “All women are not created equal, and you can not compare a golf ball to a grapefruit. It ain’t gonna happen.”

Damn right.

That dress is very age appropriate and lovely. Shame on that school for shaming her for what she comes by naturally.

This stupid head cold of mine is trying to kick my ass. And now, I’ve spread my germs to Jefe. We are THE HOUSE OF THE INFECTED. Enter at your own risk.

My mom called from Down Under yesterday. She’s having a great time! They were just at The Ayers Rock and were heading to Queensland. She’s going to New Zealand soon. All-in-all she will be Down Under for almost a month! I’m so happy that she’s fulfilling her dream! Let’s hope that when I’m 74, I’ll be able to rock life like she does. IF THIS STUPID COLD LET’S ME LIVE THAT LONG.

 

weighing in

I have resisted this topic as long as possible. I’m angry. I’m hurt. I’m furious. And I’m ready to bomb.com the ugliest man on earth.

It’s like Gary Busey and Bif from BACK TO THE FUTURE had a hate orgy with Donatella Versace…


and the product was a baby named Mike Jeffries.

And I’m not just talking about his face–which, I totally could be. Mostly, this man is ugly on the inside.

By now we’ve all read his remarks. But just for the record, let me post them for you here:

That’s why we hire good-looking people in our stores. Because good-looking people attract other good-looking people, and we want to market to cool, good-looking people. We don’t market to anyone other than that.

In every school there are the cool and popular kids, and then there are the not-so-cool kids. Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely. Those companies that are in trouble are trying to target everybody: young, old, fat, skinny. But then you become totally vanilla. You don’t alienate anybody, but you don’t excite anybody, either.

Looks aside, because seriously, we all have our own cross to bear…WHO THE FUCK IS HE KIDDING?

You see, I have no problem with A&F having an exclusionary market. Many, many stores do. I do have a problem when A&F (and other stores) reducing their clothing sizes so that even average women can’t wear them. Believe it or not, I wear a large TShirt. A&F’s Large (even men’s large) is barely a medium.

This is why girls put such unrealistic goals on themselves and their natural body size/shape. A girl who is normally a size 10, thinks she’s supposed to be a size 8 or size 6 and is ashamed of herself for being “too big.” And let’s face it, since when should a size 10 be considered BIG? Holy crap!

And may the gods bless Ellen Degeneres who uses her beautiful size-tiny self and her beautiful humor to make the point that if we continue to allow the retailers to get away with subtracting sizes to make their clientele skinnier and more “cool” then what’s going to be next? Negative sizes? Are we going to be starving ourselves to get into a size -2? Just be happy and healthy with who you are. She’s funny. And she’s right.

Let me give you a personal example

Here are Marilyn Monroe’s measurements:

Height: 5 feet, 5½ inches
Weight: 140 pounds (the majority of her career)
Bust: 35-37 inches
Waist: 22-23 inches
Hips: 35-36 inches
Bra size: 36D

I will have you know, when I got married, these measurements were almost identical to mine. (my waist was a 26.) I was literaly  36-26-36

A perfect hourglass.

I was mortified because I thought I was fat. I was a size 10. Starving to get myself into a size 8. I was working out 7 days a week and struggling with everything in my body to try to get to 135 and stay there. (Because 140 was fat)

And this is what NO girl should ever have to go through. I was in my 20s and still struggled with it. Imagine being 14…and not having the emotional stability or the wherewithal to handle this type of pressure.

What’s the point of all this? We need to teach our children to love themselves for who they are. We need to teach ourselves the same thing. And we all need to learn that there is beauty in every size and we have got to stop letting the retailers and morons like Mike Jeffries tell us that fat kids aren’t cool. Because that ain’t cool, Dude.

If you’re beautiful on the inside, you’re beautiful on the outside. If you’re not, no clothing in the world is gonna help you, no matter what size you are.

Mike Jeffries needs to sit his “cool” ass down on a therapy couch and try to fix his inside parts before he starts throwing stones at us ugly, uncool, fat folks.

in the world of WTF?

Look. I get it. I’m funny. I joke a lot. I’m sexy and awesome and have lots of fun. People dig me.

So, when you friend me on FB and ask me just how “liberal and open are you?” and then proceed to proposition me to “help you and your wife out in the bedroom.” I need you to understand that is immediate grounds for a big Facebook Block.

Also, when you proposition someone that you haven’t seen since 9th grade? You might wanna be good looking. Or at least, not gross. No wonder you guys need help in the bedroom.

Probably it would help your mission if you didn’t post racist comments on the person’s page that you’re propositioning. Especially AFTER said person asked you to stop. Because THAT SIR, is a huge turn off.

I’d tell you to go get fucked, but obviously, you’re trying. Just without any hope of success.

And one more thing…all the “Incest Likes” on your page? Not helping your cause either. I am obviously not THAT open or liberal.

I need a shower.

In other Facebook world, this blog post made me LOL.

25 Common Facebook Statuses and What They REALLY Mean

Truth in sarcasm. My favorite.

Facebook. It’s making people look dumber and dumber everyday. C’mon people, it’s social media. Use it for fun. Stop being so damn stupid.

Okay, I’m off to the gym where I shall sweat off the grossness of my indecent proposal. Have a happy humpday! (hahahaha! How appropriate)